Continuous Improvement, Quality & Performance Policy
Our Commitment
Multiskilled is committed to providing the highest reasonable standard for Quality and Performance for all our activities.
We see Quality & Performance as fundamentally dependant on Continuous Improvement & Personnel Development, thus the latter will be a base in our culture and the way we do things.
Our framework will value our staff, provide a fulfilling working environment that invites and acknowledges staff contribution and builds organisational effectiveness.
The Core concerns are:
- Making design errors
- Inapproriate, unclear, erroneous deliverables
- Non compliance with requirements
- Not clear of, or acting towards the Desired Outcomes
- Not adjusting to changes in needs & expectations
- Not focusing on appropriate priorities
- Not meeting our comitments
- Not learning from experience
What Multiskilled will do
- FACILITATE UNDERSTANDING by sharing information and education.;
- Provide you accessible, up-to-date, necessary INFORMATION AND GUIDANCE.;
- Clearly communicate ACCOUNTABILITIES & RESPONSIBILITIES from this policy.;
- CONTINUOUSLY IMPROVE policy & processes by consulting all stakeholders.;
- Appropriately CONSULT and involve you.;
- Be INNOVATIVE in both the way we work and with the solutions we provide.;
- Provide appropriately QUALIFIED EXPERTISE to support our policies.;
What you should do
- STOP & THINK. Follow our values & plan for quality & performance.;
- Be ALERT TO CHANGES in the needs and desires of stakeholders.;
- COMMUNICATE with your Team Leader, concerns, ideas & experiences.;
- Get PERSONALLY INVOLVED so we act to achieve high quality and performance.;
- Take the INITIATIVE and act to improve our business, its deliverables and you ;
- UNDERSTAND AND CONTRIBUTE to achieving Multiskilled’s goals.;
- COMPLY with the governance of Multiskilled
